CYGCOM has received technical certifications from the following vendors:

Intel®	Interactive Intelligence (I3)
Microsoft® OEM	Microsoft® Speech Server
Paraxip Technologies	Pronexus Inc.
Aculab

CYGCOM technical support services provide Developers, VARs, ISVs, and enterprise IT departments with presales, sales and post sales field level services.  Prepaid contract services and service level agreements support end-to-end CTI solutions, covering all technical aspects from the Telco through to the packet connection.  CYGCOM onsite services are available throughout North America, from coast to coast. 

CYGCOM channel support services are structured to enable our customers to provide and control End User access to CYGCOM support services.

CYGCOM provides comprehensive engineering support for its communications system building blocks such as telecom boards, software tools, subsystems, and communications middleware.  This support assists developers, resellers, and our customers' end users throughout their design, development, deployment, and post-production solution lifecycle.

CYGCOM Technical Support Services

• Pre-Installation Services
  • Installation Server Set Up and Connectivity (Per Server Per Site)
  • Server Environment Assessment
  • Installation Survey (Small, Medium, Large)
  • Telephone Cabling (Per Drop Per Site)
• Post-Installation Services
  • eSupport
  • Telephone Support (5x9, 7x24)
  • Developer Support (5x9, 7x24)
  • Per Incident Support 5x9
  • On-Site Maintenance (5x9 Next Day, 7x24 4 Hour)
  • SpeechWatch™ Console (Master Agent - TAS & SES, Master Agent - TAS Only, Client Agent)

 Warranty and Repair

• Intel® Board Repair Request
• Advanced Warranty Replacement (AWR)

Intel® Engineering Technical Support Plans

• Elite Select Support for System Release Software
• Elite Select Support with Converged Communications Server Software & System Release Software
• Elite Plus Support
• Premium Select for System Release Software
• Premium Select for Converged Communications Server Software & System Release Software
• Premium Plus Support for System Release Software
• Premium Plus Support with Converged Communications Server Software & System Release Software
• Value-Added Service Options
• • After-Hours (7x24) Support
  • On-Site Technical Support Services (Hourly)
  • In-Lab Test Bed System
  • PBX Laboratory Services
  • Hourly Support Services
  • Support Expenses

For more information, please contact CYGCOM sales at 800-407-7928 or email sales@cygcom.com